Effective Date: 22 June 2025
Thank you for shopping with The Dustin Rudman Invitational. We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we’re here to help.
1. Returns
You have 7 days from the date of delivery to return an item.
To be eligible for a return:
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The item must be unused and in its original condition
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It must be returned in the original packaging (if applicable)
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You must have proof of purchase (order number or receipt)
Items that cannot be returned:
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Perishable goods (e.g., food, flowers)
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Digital products (e.g., downloadable software, event entries, or eBooks)
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Gift cards
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Sale or clearance items (unless defective)
2. Refunds
Once we receive your item, we will inspect it and notify you of the status of your refund.
If approved:
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A refund will be processed to your original payment method
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You will receive the credit within a certain number of days (depending on your bank or card issuer)
Please Note:
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Shipping costs are non-refundable
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If your order included free shipping, the cost of shipping may be deducted from your refund
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Original payment processing fees (e.g., PayFast) may also be non-refundable
3. Exchanges
We only replace items if they are defective or damaged. If you need to exchange something, contact us with your order number and a description of the issue.
4. Return Shipping
You will be responsible for paying for your own return shipping costs unless:
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The item was damaged or defective
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You received the wrong product
We recommend using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
5. How to Request a Return or Refund
To initiate a return or refund, please contact us at:
Email: dusty@dustinrudman.co.za
Business Name: DRI
Please include your order number and reason for the return.
6. Legal Compliance
This policy complies with the Consumer Protection Act (CPA) of South Africa and is designed to protect both the buyer and seller.
